Shipping policy

At Lux Auras, we are committed to delivering your lighting products with care and efficiency. Below are the details of our shipping process to ensure a smooth experience.

1. Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed. During high-demand periods, processing may take an additional 1-2 business days.

2. Shipping Rates & Delivery Times

We offer free shipping on many of our products, averaging between 6-14 days from the date that your order is placed, to when it will arrive. Delivery times may vary depending on where the product is being shipped to.

Note: Delivery times may also vary due to factors beyond our control, such as carrier delays or customs processing for international orders.

3. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress through our Track Your Order link on our website to stay up to date with your packages status.

4. Shipping Destinations

We currently ship to the following locations:

• United States, Europe, Asia, and Australia.

5. Customs, Duties, and Taxes (for International Orders)

For international orders, customs fees, import duties, and taxes may apply. These are the responsibility of the customer and vary by country. Please check with your local customs office for more information.

6. Lost, Damaged, or Delayed Packages

If your package is lost, damaged, or delayed, please contact us at info@luxauras.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.

7. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders  shipped to incorrect or incomplete addresses provided by the customer.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Lux Auras
info@luxauras.com